TERMS AND CONDITIONS

Last Updated: September 2, 2026

1. Introduction

Welcome to Zence (“Zence”, “we”, “us”, or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of the Zence website located at https://zencemyday.com/ (the “Website”), as well as any products, services, software, applications, content, and other offerings made available through the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

These Terms should be read together with our Privacy Policy and any other policies or terms specifically applicable to particular products or services.

2. About Zence

Zence is an automotive wellbeing technology concept combining cabin air filtration, aromatherapy, scent delivery, and connected technology.

The Zence system may include a cabin filter with integrated scent-delivery technology, scent capsules, software, and a mobile application.

Product specifications, features, availability, compatibility, designs, and functionality may vary depending on the product version, vehicle, market, and configuration.

Information presented on the Website is provided for general informational and product-description purposes and may be updated from time to time.

3. Eligibility

You may use the Website only if you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using the Website on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

4. Website Use

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorized access to the Website or its systems;
• Interfere with the operation or security of the Website;
• Introduce viruses, malware, or other harmful code;
• Copy, reproduce, modify, or distribute Website content without authorization;
• Use automated systems to scrape or collect Website content without our permission;
• Impersonate Zence or another person or organization;
• Use the Website in a manner that could damage our reputation, systems, or business.

We reserve the right to suspend or restrict access to the Website where we reasonably believe these Terms have been violated.

5. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, features, and other information displayed on the Website are accurate.

However:

• Product images may differ from the actual product;
• Colors may appear differently depending on your screen;
• Specifications may change without notice;
• Availability may vary;
• Certain features may depend on the vehicle, software, mobile application, or product version;
• Not all products or features may be available in every country.

We reserve the right to correct errors, modify specifications, discontinue products, or update product information at any time.

6. Vehicle Compatibility

Zence products may be designed for specific vehicle models, cabin-filter configurations, dimensions, and applications.

You are responsible for confirming compatibility before purchasing or installing a Zence product.

Unless expressly stated otherwise, Zence does not guarantee that a particular product will be compatible with every vehicle.

Installation should be performed in accordance with the applicable installation instructions.

Improper installation, modification, use of incompatible components, or installation in a vehicle for which the product was not designed may affect performance and may void applicable warranties.

7. Installation and Vehicle Safety

Zence products are intended to be used in accordance with their instructions and intended purpose.

Users should not modify the product, electrical system, HVAC system, cabin-filter housing, or vehicle components unless expressly authorized by Zence.

The driver must always prioritize safe driving.

You must not operate or adjust the Zence mobile application or device in a manner that distracts you from driving.

Where applicable, configure the system before driving or while the vehicle is safely parked.

Zence is not responsible for accidents, injuries, property damage, or other losses caused by distracted driving, improper installation, unauthorized modification, or misuse of the product.

8. Aromatherapy and Wellbeing Disclaimer

Zence products are designed to create a personalized sensory and wellbeing experience inside a vehicle.

Zence products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Statements concerning focus, relaxation, energy, calmness, mood, comfort, or wellbeing describe the intended experience of the product and should not be interpreted as medical claims or medical advice.

Individual responses to fragrances and essential oils may vary.

If you have allergies, sensitivities, respiratory concerns, or other health-related concerns, you should consult an appropriate healthcare professional before using scented products.

Stop using the product if you experience an adverse reaction and seek appropriate medical advice where necessary.

9. Fragrances and Essential Oils

Zence may use fragrance compositions, essential oils, or other aromatic ingredients in its scent capsules.

Fragrance perception and intensity may vary depending on:

• Vehicle size;
• HVAC settings;
• Temperature;
• Airflow;
• Individual sensitivity;
• Product configuration;
• Duration of use.

Users should follow all product instructions and safety information supplied with the relevant scent capsule.

Do not ingest the contents of scent capsules or apply them directly to the skin unless the product instructions expressly state otherwise.

Keep scent capsules away from children and animals where appropriate.

10. Mobile Application

Certain Zence products may be controlled through a dedicated mobile application.

Use of the mobile application may be subject to additional terms, software requirements, app-store requirements, and privacy policies.

The availability and functionality of the application may depend on:

• Your mobile device;
• Operating system;
• Bluetooth or other connectivity;
• Internet connection;
• Vehicle configuration;
• Software versions;
• Updates and technical compatibility.

We do not guarantee that the application will always be available, uninterrupted, or compatible with every device.

We may modify, update, suspend, or discontinue application features from time to time.

11. Intellectual Property

All content available on the Website, including but not limited to:

• Zence trademarks and logos;
• Product names;
• Designs;
• Photographs;
• Videos;
• Graphics;
• Text;
• Software;
• Product concepts;
• Technical information;
• User interfaces;
• Website design;

is owned by or licensed to Zence and is protected by applicable intellectual-property laws.

Nothing in these Terms grants you ownership of any Zence intellectual property.

You may not reproduce, distribute, modify, publish, sell, license, reverse engineer, or commercially exploit Zence intellectual property without our prior written permission.

12. Trademarks

“Zence” and related names, logos, designs, product names, slogans, and branding may constitute trademarks or other intellectual property of Zence or its licensors.

You may not use Zence trademarks without prior written authorization.

13. User Submissions

If you submit information, comments, suggestions, feedback, photographs, reviews, ideas, or other materials to Zence through the Website or other communication channels (“User Content”), you represent that:

• You have the right to submit the content;
• The content does not violate any third-party rights;
• The content does not contain unlawful, defamatory, misleading, or harmful material.

By submitting User Content, you grant Zence a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that content for legitimate business purposes, including improving, marketing, and promoting our products and services, subject to applicable law.

We are not required to publish or use any User Content.

14. Third-Party Services and Links

The Website may contain links to third-party websites, applications, platforms, or services.

These third-party services are not controlled by Zence.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party services.

Your use of third-party services is subject to the applicable third party’s terms and policies.

15. Availability of the Website

We may modify, suspend, or discontinue all or part of the Website at any time.

We do not guarantee that the Website will always be:

• Available;
• Secure;
• Error-free;
• Uninterrupted;
• Free from viruses or other harmful components.

We may perform maintenance, updates, or other technical work that temporarily affects Website availability.

16. Disclaimers

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Website will meet every user’s requirements;
• Information on the Website will always be complete or current;
• The Website will operate without interruption or errors;
• Products will be suitable for every vehicle or individual application;
• The Website or related services will be free from technical problems.

Nothing in these Terms excludes or limits any statutory rights that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Zence and its directors, officers, employees, affiliates, partners, licensors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products, including loss of profits, revenue, data, business opportunities, or goodwill.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including liability for fraud, intentional misconduct, or other liability that applicable law requires to remain unlimited.

Where legally permitted, our total liability relating to a particular product or service will be limited to the amount you paid for that product or service.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zence and its affiliates, directors, officers, employees, agents, partners, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the Website;
• Your misuse of a Zence product;
• Your violation of third-party rights;
• Your User Content;
• Your unauthorized modification or installation of a product.

19. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using the Website.

20. Purchases, Payments, Returns and Refunds

If products are offered for direct purchase through the Website, additional terms may apply to orders, payment, delivery, cancellation, returns, refunds, and warranties.

Any such terms will be presented to you before or during the applicable purchase process.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply under the laws of your country or place of residence.

21. Consumer Rights

If you are a consumer, you may have rights under mandatory consumer-protection laws that cannot be waived by contract.

Where applicable, these rights may include statutory rights relating to:

• Product conformity;
• Defective products;
• Warranty;
• Cancellation;
• Returns;
• Refunds;
• Repair or replacement.

Nothing in these Terms limits those rights.

22. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [COUNTRY / JURISDICTION], without regard to conflict-of-law principles.

If you are a consumer, mandatory consumer-protection laws applicable in your country of residence may also apply and may provide you with additional rights.

24. Dispute Resolution

We encourage you to contact us first so that we can attempt to resolve any dispute informally.

Where applicable, consumers may also have access to mandatory alternative dispute-resolution mechanisms, mediation, or online dispute-resolution procedures provided by law.

Nothing in this section prevents you from exercising any mandatory legal rights available to you.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

26. Entire Agreement

These Terms, together with any applicable product terms, Privacy Policy, Cookie Policy, warranty terms, and other policies expressly incorporated by reference, constitute the agreement between you and Zence regarding your use of the Website.

27. Contact Us

If you have questions regarding these Terms, please contact:

Zence

Legal Company Name: [LEGAL COMPANY NAME]
Registered Address: [COMPANY ADDRESS]
Country: [COUNTRY]
Email: [CONTACT EMAIL]
Website: https://zencemyday.com/